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Frequently Asked Questions | |
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Q. What time is sick clinic? | |
| Morning Clinic:
Monday through Friday estblished patients arrive and sign-in between 7:45 am and 8:00 am.
Afternoon Clinic:
Monday through Friday established patients arrive and sign-in between 12:30 pm and 12:45 pm.
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Q. Where are you located? | |
| 204 Shaver Drive, Talbott, TN 37877 in the Beacon Hills Complex at the entrance to Beacon Hills Subdivision. Find us on a map! | |
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Q. If I sign-in to the sick clinic, can I see a specific provider? | |
| Patients are seen in the order of arrival and by the first available provider. | |
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Q. What hospital do you admit to? | |
| St. Mary's Jefferson Memorial Hospital, Jefferson City, TN. | |
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Q. Can I be billed for my co-pay? | |
| All co-pays are due at the time of service per your contract with your insurance carrier. | |
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Q. What should I do when I need a prescription refilled? | |
| Many medications require ongoing refills; however, it is possible to run out of your medicine prior to your next appointment. Please call our office for a refill request when you have at least 2 BUSINESS DAYS of the medication remaining. If you have any confusion about whether or not to continue your medication, please call our office and we will give you the proper advice! | |
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Q. Does my insurance cover a physical or preventative visit? | |
| As a general rule, an annual physical exam and most screening tests are NOT covered by insurance. However, some insurance companies specifically pay for certain preventative services. Please call your insurance company BEFORE your visit to see if a physical or other preventative services will be covered. Be sure to inform your physician and nurse of this information. | |
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Q. How can I get the most from my visit? | |
| 1. GIVE INFORMATION. DON'T WAIT TO BE ASKED! Tell your provider what you think he or she needs to know. Be honest and accurate, even if you think it's embarrassing or uncomfortable.
2. BRING AN UPDATED "HEALTH HISTORY" LIST WITH YOU. This includes lists of all medications and herbal products you are currently on. Make your provider aware of any allergies or reactions you have had to your medicines. Also, it's helpful to write down your questions and concerns for the visit.
3. GET INFORMATION. Ask questions. Take notes. Be sure to let your provider know if you don't understand something.
4. FOLLOW UP. Call us if you have questions. If your symptoms get worse, call us. If you had tests and do not hear from our office, call for your test results. Follow the directions your provider gives you - make follow-up appointments, schedule with a specialist, take your medicines, etc...
Following the above will ensure you get the quality of care you desire. | |
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